Pawfect Match

Delete your account

Pawfect Match, by Emerge Studio

In the app

  1. Open Pawfect Match and go to Profile.
  2. Tap Delete account at the bottom, then confirm.
  3. Your account and everything listed below are deleted straight away, and you are signed out.

By email, if you can't open the app

  1. Email hello@emergestudio.ch with the subject “Delete my Pawfect Match account”.
  2. Send it from the email address of your account, or tell us that address, so we can confirm the account is yours.
  3. We confirm by email and delete the account within 30 days, usually much sooner.

What we delete

  • Your account and profile: name, email, phone number if you verified one, photo, bio and home area.
  • Your dogs and their photos, your dog groups, swipes, matches, favourites and chat messages.
  • Events you organize and your sign-ups, place reviews and condition reports.
  • Your trusted contacts, live location shares and safety check-ins, and your push notification tokens.
  • Safety ratings, reports and blocks you made or received.

What we keep, and for how long

  • Server backups roll over and are gone within 30 days.
  • Anything we must keep by law, for as long as the law requires.

You can also ask us to delete only some of your data, such as photos or messages, without closing your account. Write to the same address.